Customer Voice

Reply letter

Please fill in the form and let us know what you think of us. Our top priority is your comfort and every feedback you give is important. Within 3 working days of receiving the complaint, we will provide you with information about the person responsible for your notice and additional documentation.

You will receive a full response to your complaint within 12 working days. If we are unable to provide a comprehensive response within the above timeframe, we will inform you of the reason and the maximum time limit.

Any complaint received from a customer will be dealt with in accordance with a specific complaint handling procedure.

This procedure can be found here.

The complaints form can be found here.