Please fill in the form and let us know what you think of us. Our top priority is your comfort and every feedback you give is important. Within 3 working days of receiving the complaint, we will provide you with information about the person responsible for your notice and additional documentation.
You will receive a full response to your complaint within 12 working days. If we are unable to provide a comprehensive response within the above timeframe, we will inform you of the reason and the maximum time limit.
Any complaint received from a customer will be dealt with in accordance with a specific complaint handling procedure.
This procedure can be found here.
The complaints form can be found here.